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Personalized Customer Service

Dear Valued Customers,
PGL is committed to improve our Service Quality & Customer Satisfaction . Therefore, we welcome your feedbacks in regards to our service, organisation, website, or anything else that you can think of which would reach our objectives.

Overall how would you rate the service you received today from PGL?

Awful Poor Good Outstanding

Overall please rate the performance & reactiveness you received from our staff?

Awful Poor Good Outstanding

It is important that we provide a Personalised service to you; please rate what you think?

Unpersonalised Not enough Reached Expectation Very Personalised

How Helpful and Friendly were our staff over the phone?

Poor Helpful Excellent

When making a Booking, were you satisfied with the time taken to get a confirmation?

Needs Improvement Satisfied Very Satisfied

Did you receive your Documents, Bill of Lading/Airwaybill/Invoices on time?

Too Slow On Time Very Quickly

When requesting for Quotations, did you receive it on time?

Too Slow On Time Very Quickly

How fast were you Notified when there were delays/changes in your shipments?

Never Quite Sometime Immediately

In general, would you Recommend our Services to others?

Never Not Certain Absolutly

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